Customer QuestionsCustomer Project Situations
  • Who are my customers?
  • Which customers are strategic?
  • What are they saying?
  • How are they changing?
  • How are strategic customers treated differently from normal customers?

Situation

Solution

Organization required voice of customer data to effectively plan for future

Conducted voice of customer data collection to gather and analyze data resulting in key trends for the organization’s consideration

Organization unaware of reasons customers were no longer utilizing services

Conducted in-depth customer surveys and demographics for organizations us in redefining customer strategy