Customer QuestionsCustomer Project Situations
- Who are my customers?
- Which customers are strategic?
- What are they saying?
- How are they changing?
- How are strategic customers treated differently from normal customers?
Situation |
Solution |
|---|---|
|
Organization required voice of customer data to effectively plan for future |
Conducted voice of customer data collection to gather and analyze data resulting in key trends for the organization’s consideration |
|
Organization unaware of reasons customers were no longer utilizing services |
Conducted in-depth customer surveys and demographics for organizations us in redefining customer strategy |