QuestionsProject Situations
Systems/Overhead
- Do systems provide critical data to the appropriate staff?
- Do systems make staff’s work easier or add complexity?
- Is the amount of overhead appropriate to the value chain?
- Do staff functions add value or complexity to the value chain?
Situation |
Solution |
|---|---|
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State agency received audit findings for not having a documented quality program in place. Multiple activities were in place but none were tied into a comprehensive system. |
Met with agency management to assess the situation and develop high level quality architecture. Defined the agency value chain and defined the quality components needed. Constructed a quality system to fit around the value chain using existing agency metrics and tools. |