QuestionsProject Situations


  • Do systems provide critical data to the appropriate staff?
  • Do systems make staff’s work easier or add complexity?
  • Is the amount of overhead appropriate to the value chain?
  • Do staff functions add value or complexity to the value chain?



State agency received audit findings for not having a documented quality program in place. Multiple activities were in place but none were tied into a comprehensive system.

Met with agency management to assess the situation and develop high level quality architecture. Defined the agency value chain and defined the quality components needed. Constructed a quality system to fit around the value chain using existing agency metrics and tools.