Leadership, Management and People
” To manage one must lead. To lead, one must understand the work that he and his people are responsible for.”
“The greatest waste of management is failure to use the abilities of people … to learn about their frustrations and about the contributions that they are eager to make.”
Out of the Crisis
Deming, 1982
Doug, you are right. There should be a leader and this leader should understand the work well. Then she/he should use the abilities of people and manage effectively their frustrations. I know that this is not easy. Only some leaders can do this due to their strong experience, know-how and high level personal skills (including EQ). If a leader does not have enough capability, she/he should take external support to improve herself/himself to achieve organizational alignment and highest productivity (more than 20%).